Children's representations and complaints policy and procedure - Council policies, strategies and procedures

This policy relates to the handling of representations and complaints from children and young people, their families or others who have a significant interest in the child's welfare who may wish to complain on their behalf. It sets out how representations and complaints will be dealt with, the timescales and who should be involved in handling them. Its aim is to provide a comprehensive but easily accessible guide to all aspects of the process.

Children's representations and complaints policy and procedure

Complaints and feedback - children and young people's services page