Our privacy policy explains how we use any data we collect from you through this website and any of its sub-sites and how we will protect and respect it.

Information we collect

We collect three kinds of information from visitors to our website:

  • Feedback (through our website feedback forms and calls to our customer service centres)
  • Site usage information from log files and web analytics applications
  • Personal information if you complete an online form or register to log in to the site. The information you provide when you register or on online forms will only be used to provide you with services you request from the council by using the site

Social media

If you contribute to social media channels on the site, your contribution will be governed by the appropriate social media account privacy policy. We have a separate acceptable use policy and guidelines relating to contributions to online communities linked to or visible from our pages. 

Protecting your data

Under the Data Protection Act we have a legal duty to protect any information we collect from you. We do this by:

  • Using leading technologies and encryption software to safeguard your data
  • Keeping strict security standards to prevent unauthorised access to your data
  • Not passing on your details to any third party or government department unless you give us permission to do so or where allowed by law

Access to information we hold about you

You have the right to make a formal request in writing for access to personal information (or "personal data") held about you by our website, to inspect it and to have it corrected if it is wrong. We charge £10 for providing this information.