Information held about you

In order to undertake a community well-being survey, it is necessary for us to collect and hold personal information about you. This information will include:

  • Postcode
  • Telephone number
Who is processing your data

All personal data held, is processed in accordance with data protection law. The Data Controller for the information outlined in this privacy notice is Herefordshire Council.

DJS Research Ltd are the data processors who will process your information on behalf of the council. DJS Research Ltd have been commissioned by the council to undertaken research into the community wellbeing of Herefordshire residents.

How we will use the information we hold about you

We will collect information about you (where applicable) to:

  • Contact you to undertake a telephone survey
  • Invite you to participate in qualitative research at a later date
How the law allows us to use your information

The legal basis for processing the data is your consent, which you can withdraw at any time by notifying us at talkcommunity@herefordshire.gov.uk.

Who we will share your information with

Herefordshire Council has commissioned DJS research Ltd to undertake a community well-being survey on behalf of the council. The information you provide will be processed by DJS Research Ltd and provided to the council as the data controller. 

We will not normally share your information with organisations other than our partner organisations without your consent, however, there may be certain circumstances where we would share without consent such as where we are required to do so by law, to safeguard public safety, and in risk of harm or emergency situations. Any information which is shared will only be shared on a need to know basis, with appropriate individuals.  Only the minimum information for the purpose will be shared.

How long we keep your personal information

We will only keep your information for the minimum period necessary. The information outlined in this privacy notice will be kept until the survey has been completed in the summer of 2021 unless you indicate you wish to take part in further surveys for the council. All information will be held securely and destroyed under confidential conditions.

Your rights

You have a number of rights under data protection law, including the right to request your information and to request that the information be amended or erased if incorrect.

To request your records, you will need to put your request in writing and provide proof of identification to the Information Governance Team, Herefordshire Council, Plough Lane, Hereford HR4 0LE or via email, informationgovernance@herefordshire.gov.uk

You also have a right to make a complaint about our handling of your personal data to the Information Commissioner’s Office.

Providing accurate information
It is important that we hold accurate and up to date information about you to assess your needs and deliver the appropriate services. If any of your details have changed, or change in the future, please tell us so that we can update your records.
Further information

If you have any questions or concerns about how your information is used, please contactresearchteam@herefordshire.gov.uk in the first instance. You can also contact the Data Protection Officer at Herefordshire Council, Plough Lane, Hereford HR4 0LE, email: informationgovernance@herefordshire.gov.uk

More information about data protection and how it applies to you can be found on the Information Commissioner’s Office website.