Homeless or at risk of becoming homeless
If you are homeless or concerned about the possibility of losing your home, seek advice as soon as you can.
Contact us
You can call our triage service between 10am and 3pm, Monday to Friday:
- Call 01432 261546 or 01432 261547
If you are unable to contact us by phone you can email us:
Email housing.enquiry@herefordshire.gov.uk
If you are under 18 and homeless, please call our Multi Agency Safeguarding Hub (MASH) team on 01432 260800 and ask to speak to the duty social worker. Please tell us if you are a care leaver.
Homeless emergency out-of-hours
If you are homeless in an emergency and your call is outside of our triage hours above:
- Call us on 01432 261600
How we can help
We can offer advice and assistance to help you secure accommodation and prevent you becoming homeless.
Someone to assist and support you
We will assess your situation with you. We can:
- Advise you of your housing rights
- Provide advice on any welfare support you can get, including housing benefits
- Negotiate with your landlord or friends and family to help you stay in your accommodation
- Help you with your housing options so you can secure accommodation that meets your needs
If your situation requires it, we will allocate a caseworker to work with you. You may need to provide evidence of your circumstances. Your caseworker will discuss with you how you can provide this.
Finding accommodation
If you have a housing need we can help you register with Home Point so that you can bid for available social housing properties. Or we may be able to help you secure private rented accommodation that is suitable and affordable.
Where possible we will help you find accommodation in an area of your choice, or as close as possible.
Temporary accommodation
We may need to find you temporary accommodation - somewhere you can stay in the short-term while you look for somewhere more permanent to live, or while we decide how best we can help you. Temporary accommodation could be anywhere in the county and could even be elsewhere if nothing is available locally.